Shipping policy

Shipping Policy

All orders are processed within 2–3 business days (excluding weekends and holidays).

During peak seasons or promotional periods, processing times may be longer. If we expect a major delay, we will notify you by email.

Standard shipping typically takes 7–12 business days.

Due to high product demand, order volume, courier delays, or customs inspections, delivery may take up to 12–20+ business days in some cases.

Please note: All shipping times are estimates, not guarantees.

Once your order ships, you will receive a shipping confirmation email with a tracking number.

You can track your package directly through the carrier's website.

We ship to selected countries worldwide.

Buyers are responsible for any applicable customs duties, taxes, or import fees.

If your order arrives damaged, please contact us within 7 days of delivery.

Include your order number and clear photos or videos of the damaged item(s).

We will assist you with a replacement or refund.

We are not responsible for packages marked as delivered but not received.

If your tracking shows delivery but your package is missing:

If you need to modify your order or update the shipping address, please contact us within 24 hours of placing your order.

After this time, changes may not be possible.